Feedback Survey 2026 – The Results
Throughout March we invited Members and Non Members to provide their feedback on the club through a feedback survey. We are currently working on the specific queries that were raised in the free type box at the end of the survey, but wanted to provide the findings from the specific questions asked.
Why did we bring out a Feedback Survey?
In keeping with the Figaro Owners Club Constitution and its Aims and Objectives we are focused on how the club can best work to the benefit of all members. Grounded in kindness and respect, and supporting the community, we want to ensure that we can continue in the spirit of the club’s founding principles – practical, social, financial… and, of course, fun! 🙂 The survey was anonymous so if you would like to contact the Club about any of your answers please get in touch.
So what were the responses to the specific questions?
Number of responses: 102
Average time to answer: 4 minutes 2 seconds
Member / Non-Member: 99 / 3
- 98% say they felt informed or very informed about Figaro Owners Club activities
- 101 of the 102 respondents say they would recommend Figaro Owners Club*
*The one who said they wouldn’t responded positively to other questions, we think they might have picked “no” in error
We asked how important the various membership benefits are.
Being important or very important…
- 99% – Support & Technical Forum
- 97% – Latest News
- 92% – Member News
- 89% – Events and Rallies
- 88% – Membership Portal
- 86% – Archive, History and Information
- 84% – Buyers / Owners Guide
- 84% – Partner Discounts
- 81% – Social Networks
- 77% – Insurance Valuations
- 54% – Charity Fundraising
Not being aware:
- 15% – Charity Fundraising
- 7% – Membership Portal
- 7% – Archive, History and Information
- 2% – Insurance Valuations
- 2% – Partner Discounts
- 2% – Social Networks
- 1% – Buyers / Owners Guide
- 1% – Latest News
- 1% – Member News
- 1% – Support & Technical Forum
We asked what communication methods are preferred – the top preferences were:
- 89% – Email
- 55% – Facebook
- 51% – Newsletter
- 37% – WhatsApp
- 23% – Instagram
- 17% – You Tube
- 13% – the Forum
- 7% – Podcasts
- 4% – Twitter / X
- 3% – TikTok
- 1% – Reddit
No one selected Snapchat or Threads
Conclusions
This information helps us understand how important or aware members and non-members are of the things that the club is doing, and will help us prioritise what is important to members.
As mentioned at the start, we are also working our way through the individual queries that were raised in the free type box and will be presenting those in a Question and Answer article in the coming weeks.
Huge thanks to everyone who took the time to complete the survey – it is very much appreciated!!
